PRIVACY POLICY

Last Updated: March 13, 2025

Dextrous Design Engineering LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.built-by-me.com (the “Site”). By using our Site, you agree to the practices described in this policy. If you do not agree with the practices described below, please do not use our Site.

1. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you are giving us your consent to collect and use that information for that specific purpose.

  • Secondary Purposes: If we ask for your personal information for a secondary purpose, such as marketing, we will ask for your express consent or provide you with an opportunity to opt out.

  • Withdrawing Consent: If you change your mind after opting in, you can withdraw your consent at any time by contacting us at privacy@built-by-me.com.

2. Age of Consent

By using this Site, you represent that you are at least the age of majority in your state or province of residence. Alternatively, if you are below the age of majority, you confirm that you have received permission from your parent or legal guardian to use this Site.

3. Information We Collect

A. Visitor Data and Analytics

When you visit our Site, we automatically collect certain information about your device, browsing actions, and patterns. This may include:

  • Technical Data: Information about your browser, network, and device (including your IP address).

  • Usage Data: Details about how you interact with our Site, such as pages visited, clicks, internal links, scrolling, searches, and timestamps.

  • Referral Data: Information about the web pages you visited before coming to our Site.

We use this data to analyze site traffic and improve your experience. We share this information with our analytics provider, Squarespace, as described below.

B. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: These are required for the basic operation of the Site and help Squarespace, our hosting platform, securely serve the website.

  • Analytics/Performance Cookies: These cookies collect information about your use of the Site, such as traffic and activity data, only after you acknowledge our cookie banner.

For more details on how Squarespace uses cookies and your options regarding them, please refer to:

C. Visitor and Customer Data

When you make a purchase or create a customer account on our Site, we collect the personal information necessary to complete your order and improve your experience. This may include:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Purchase details

This information is used to process and fulfill your orders and may be shared with our hosting provider, Squarespace, and our payment processor(s).

4. Payment Processing

When you make a purchase on our Site, we use Squarespace Payments. This service is processed by third-party providers:

These providers collect and process your payment information in accordance with their own privacy policies. Please review those policies for more details on how your payment data is handled.

5. Third-Party Services

A. Website Hosting and Analytics

  • Squarespace: We use Squarespace to host our website and process analytics. Squarespace collects personal data (as described above) to help operate and improve our Site.

B. Social Share Buttons

Our Site may include share buttons that allow you to share content on third-party social platforms. If you click one of these buttons, those platforms may collect information about your device, browsing activity, and the content you share.

6. Use of Information

We use the collected information to:

  • Process transactions and fulfill orders.

  • Improve our Site, products, and services.

  • Send you transactional and order-related emails (e.g., account creation, password resets, purchase confirmations, shipping updates). You cannot opt out of these essential communications.

  • Send marketing emails (for which you may unsubscribe using the link provided in the email).

  • Analyze website traffic and activity to improve our user experience.

  • Comply with legal obligations and protect our rights.

7. Marketing Communications

A. Abandoned Cart Emails

If you add a product to your cart and then leave the Site without completing your purchase, you may receive an automated email reminder (provided you have entered your email address at checkout or are logged into your customer account).

  • You may unsubscribe from these emails at any time using the link provided in the email.

B. Promotional Emails

We may send you marketing emails regarding promotions, new products, or other relevant information.

  • You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.

8. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • Legal Requirements: If required by law, regulation, or legal process.

  • Violations: To enforce our Terms of Service or respond to claims that you have violated our policies.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.

Once you leave our Site or are redirected to a third-party site, this Privacy Policy will no longer apply to your data.

9. Security

We take reasonable precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. For example:

  • Credit card information is encrypted using secure socket layer (SSL) technology.

  • Data is stored using AES-256 encryption.

  • We comply with all applicable PCI-DSS requirements and follow generally accepted industry practices for data security.

While no method of transmission or storage is completely secure, we strive to safeguard your information as best as possible.

10. California Consumer Privacy Act (CCPA)

For California residents, certain actions on our Site may be considered a “sale,” “sharing,” or “targeted advertising” under state privacy laws.

  • Global Privacy Control: If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of the above activities.

  • Opt-Out: To opt out of these activities, please submit your email on the CCPA Opt-Out page.

11. Communication via Emails

A. Orders and Account Emails

We send emails to notify you about:

  • Customer account creation

  • Account password resets or updates

  • Purchase confirmations and order shipments

These emails are essential for account management and transaction updates and cannot be unsubscribed from.

B. Marketing Emails

As described above, you can opt out of marketing emails at any time by following the unsubscribe instructions provided in those emails.

12. Links to Other Websites

Our Site may contain links to external websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site, and if the changes are material, we will notify you via email and on the website.

  • Your Continued Use: Your continued use of the Site following the posting of changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact our Privacy Compliance Officer at: privacy@built-by-me.com